Returns & Refunds

30 Day “Make it Right” Policy

At glamodel.co, we want to make sure you love your order and we’re here to make things right. As long as you contact us within 30 days of receiving your order, we’ll provide a solution.

For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Under what circumstances returns and refunds are allowed?

We offer you a replacement, refund where products have a major failure, such as:

  • When they are faulty or damaged on arrival
  • Different from what is shown on the website

Timeframe in which returns are accepted?

We want to make sure you love your order and we’re here to make things right. As long as you contact us within 30 days of receiving your order, we’ll provide a solution.

When to expect a refund?

All refunds are processed to original Payment method. Once return is complete, the refund is processed within 5 working days.

Cancellation Period / Timeframe

Orders can be cancelled within 24 hours of order placement. Once the order is processed it can not be cancelled.

After delivery you can contact us within 30 calendar days to initiate returns.

Damaged / Defective / Incorrect Goods

Damaged, defective or incorrect orders are eligible for returns within 30 calendar days of delivery. Please contact us as soon as your package is delivered and you found anything damaged,defective or incorrect.

Delivery Charge on Returning Goods

Returns are Free for Damaged, Defective or Incorrect orders only. You are required to ship the package back to us and we will refund the return shipping costs for these cases.

For all other cases which do not include Damaged or incorrect items, the buyer is required to bear Full shipping costs and shipping costs will not be refunded.

Policy on returning goods

Returns because of size issues, customer’s remorse, change of mind or does not need anymore are subject to 20% restocking fees and the buyer is required to bear full return shipping cost.

Products Returned Exceeding the Cancellation Period

Order return requests initiated after 30 days of delivery are unfortunately not eligible for returns/refunds.

Exchange

exchanging a product for a different one or different size/color is allowed, however it will be subject to 20% Restocking fees and the buyer will be required to bear full return shipping cost.

Cancellation:

For cancelling your order, you should email to returns@glamodel.co within 24 hours of placing the order. All orders are shipped within 1-3 days time and once shipped, it is has not possible to recall/cancel the order.

How to request a return or a refund?

Send us an email at returns@glamodel.co requesting for a return, refund or an exchange of the product. Our returns department will guide you further regarding shipping and secure packaging of the package.

  • Make sure to pack the items properly into a box.
  • Place the mailing label in a square pattern on the label side on the parcel, covering any previous delivery address or barcodes without overlapping any adjacent side.
  • Make use of the address provided and attach the correct number of stamps.
  • You can ship your package to the closest post office or any shipping service you prefer.

Lost/delayed orders

Although rare, deliveries may be delayed or lost by couriers.

In cases of delay, there will be no compensation payable, unless Express Shipping method is used, in which case we can refund the cost of delivery paid.

For a package to be considered lost, we follow Royal Mail’s claim policy which states we need to allow 10 working days (Mon-Fri) since the item was due to be delivered. After this time, we can lodge a lost item claim with Royal Mail or the courier. It usually takes 1-2 weeks for investigation and decision.

We won’t be able to re-send or refund you until the claim is approved by the courier. This is to avoid instances of the item being located after a refund is issued.

If you have any questions or need help please feel free to Email Us support@glamodel.co.

Address
18720 Colima Rd,
Rowland Heights, CA 91748
United States
Text:  +1 626-507-6305
Email: support@glamodel.co